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The Foundation Certificate in Banking is a comprehensive training program tailored for new entrants in the banking sector. This course is designed to impart foundational knowledge about the multifaceted world of banking, ensuring that participants are well-equipped to excel in their roles.
Over the span of the course, participants will journey through the rich history of banking, understand the intricacies of various banking products, and delve into the critical regulations that govern the banking world. In addition, the course emphasizes the essential soft skills required in banking, from delivering exceptional customer service to ethical decision-making and career progression.
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• University graduates
• Graduate trainees in banks
• 3rd year students at universities
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Introduction to Banking
• The History and Evolution of Banking
• Overview of banking in Uganda
• The Role of Banking in the Economy
Different types of financial institutions
• Central Banks
• Wholesale and Retail Banks
• Islamic Banking and Finance
• Credit Unions and Savings Banks
• Insurers
• Asset and Fund Managers
The functions of banking:
• Accepting deposits
• Granting loans
• Currency exchange
• Transfer of funds
• Agency services
• Safe custody
• Regulation and control
Social purpose of the bank to
• Customers
• Communities
• stakeholders
Banking products and services
Retail products
• Checking and Savings Accounts
• Loans and Credit Products
• Investment and Wealth management services
Wholesale products
• Corporate finance
• Capital markets.
• Trade finance
• Treasury
Regulatory Framework and Compliance
• Key Banking Regulations
• Role of Central Banks and Monetary Policy
• Consumer Protection Laws
• Data Protection and Privacy
• Compliance and Reporting Standards
Banking Operations
• The Role of the Central Bank
• Branch Operations: Cash Handling, Customer Service, Teller Operations
• Back-Office Operations: Clearing, Settlement, Reconciliation
• Risk Management: Credit Risk, Operational Risk, Market Risk
• Anti-Money Laundering (AML) and Know Your Customer (KYC) Protocols
Credit and Lending
• Types of borrowers and different reasons for borrowing
• Types of lending products
• Assessing and determining the lending proposition
• Monitoring and control of lending
• Regulations, legislations, and industry codes
Financial Markets and Instruments
• Stock Markets, Bond Markets, Derivatives
• Foreign Exchange Markets
• Interest Rates and their Impact on Banking
Bank Financial Analysis
• Basics of accounting and the accounting equation
• Understanding the Balance Sheet & Income Statement of Banks
• Key Financial Ratios in Banking
• Non-performing Loans (NPLs) and Provisions
Risk Management and Security
• Credit Risk Assessment
• Fraud Detection and Prevention
• Cybersecurity and Data Protection
Customer Service and Communication
• Effective Communication Skills
• Customer Relationship Management
• Handling Customer Complaints and Inquiries
• Cross-Selling and Upselling Techniques
Sales and Marketing in Banking
• Cross-Selling Banking Products
• Marketing Strategies for Banks
• Sales Techniques and Customer Acquisition
Ethics and Professionalism in Banking
• Regulatory and professional codes
• Key features of customer focused ethical professional approach.
• Importance of Trust and Integrity in Banking Relationships
• Conflicts of Interest
• Ethical Dilemmas in Banking
Technology & Innovation in Banking
• Introduction to Digital Banking
• Emerging Technologies (Blockchain, AI in Banking)
• Cybersecurity & Fraud Prevention
• The Future of Banking: Trends & Innovations
Other forms of Banking
• Agency Banking
• Bancassurance
• Islamic Banking
• Micro Finance
Soft Skills & Client Management
• Effective Communication in Banking
• Building Long-term Client Relationships
• Conflict Resolution & Customer Service Excellence
• Selling Skills and Techniques
Personal & Career Development in Banking
• Roles in Banking: From Teller to CEO
• Continuing Education and Certifications: Chartered Banker (CB), Certified Credit Manager (CCM) etc.
• Understanding Career Paths (Retail, Corporate, Investment Banking, etc.)
• Building a Personal Brand in Banking
• Networking & Mentorship
• Continued Education & Certification Opportunities
Learning Outcomes:
By the end of this module, participants will be able to:
• Appreciate the history, evolution, and significance of banks in our economy.
• Work within regulatory and compliance frameworks, ensuring smooth banking operations without legal hitches.
• Proficiently explain a vast array of banking products and services, from basic savings accounts to sophisticated wealth management solutions.
• Engage skilfully with customers, manage their needs, and handle challenging situations.
• Gain insights into risk management, data security, and the latest technological innovations revolutionizing the banking sector.
• Understand the Value of Customer Service: Recognize the pivotal role customer service plays in retaining clients and growing the bank's business.
• Implement Best Practices: Apply the principles of effective communication, active listening, and empathy when interacting with customers.
• Manage Challenging Situations: Utilize problem-solving and conflict resolution skills to address customer complaints, turning potentially negative situations into opportunities for enhancing loyalty.
• Build and Maintain Relationships: Understand the nuances of building long-term customer relationships based on trust, respect, and mutual benefit.
• Cross-sell and Upsell: Identify opportunities to introduce customers to additional banking products or services that might benefit them, without resorting to aggressive sales tactics.
• Use Technology Efficiently: Navigate and employ the bank's customer service software, CRM systems, and other relevant technologies to streamline customer interactions and maintain comprehensive records.
• Stay Compliant: Ensure all customer interactions adhere to the bank's ethical guidelines, privacy policies, and regulatory requirements.
• A certification upon successful completion, solidifying the participant's readiness to embark on a fruitful banking career.
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Learning Outcomes:
By the end of this module, participants will be able to:
• Appreciate the history, evolution, and significance of banks in our economy.
• Work within regulatory and compliance frameworks, ensuring smooth banking operations without legal hitches.
• Proficiently explain a vast array of banking products and services, from basic savings accounts to sophisticated wealth management solutions.
• Engage skilfully with customers, manage their needs, and handle challenging situations.
• Gain insights into risk management, data security, and the latest technological innovations revolutionizing the banking sector.
• Understand the Value of Customer Service: Recognize the pivotal role customer service plays in retaining clients and growing the bank's business.
• Implement Best Practices: Apply the principles of effective communication, active listening, and empathy when interacting with customers.
• Manage Challenging Situations: Utilize problem-solving and conflict resolution skills to address customer complaints, turning potentially negative situations into opportunities for enhancing loyalty.
• Build and Maintain Relationships: Understand the nuances of building long-term customer relationships based on trust, respect, and mutual benefit.
• Cross-sell and Upsell: Identify opportunities to introduce customers to additional banking products or services that might benefit them, without resorting to aggressive sales tactics.
• Use Technology Efficiently: Navigate and employ the bank's customer service software, CRM systems, and other relevant technologies to streamline customer interactions and maintain comprehensive records.
• Stay Compliant: Ensure all customer interactions adhere to the bank's ethical guidelines, privacy policies, and regulatory requirements.
• A certification upon successful completion, solidifying the participant's readiness to embark on a fruitful banking career.
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